Billing, Refund, and Cancellation Policy

Subscription services

Website Care, cybersecurity advisory, monitoring, optimization, support, and other recurring services may bill monthly or on another schedule stated at checkout or in a written agreement.

Cancellation

• Month-to-month subscriptions may be cancelled according to the applicable checkout flow, written agreement, or support process.
• Cancellation stops future recurring billing after the current billing period unless a written agreement says otherwise.
• Cancellation does not erase amounts already due, unpaid invoices, third-party fees, completed work, or project fees already incurred.

Refunds

Unless a written agreement says otherwise, recurring subscription fees, completed project fees, implementation fees, setup work, audit fees, third-party fees, payment-processing fees, financing costs, and rush work are not refundable after the service period begins or work has started.

Failed payments

If a payment fails, LexAIAdvisors may pause services, withhold deliverables, stop monitoring, suspend portal access, delay updates, or terminate recurring services until payment is resolved. Third-party platforms may also impose their own failed-payment consequences.

Third-party fees

Domain, hosting, Microsoft 365, Google Workspace, AI, telephony, CRM, payment, e-signature, storage, security, analytics, and other third-party charges are separate unless expressly included in a written scope.

Financing

Financing or pay-later options may be offered by third-party providers. Those providers control approval, rates, repayment terms, disclosures, fees, and collection activity. LexAIAdvisors is not responsible for financing decisions made by third-party providers.